Privacy Policy

Effective Date: 1/1/2025

Tech Support One LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect your personal information when you interact with our website and our services, including mobile SMS services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Name
Email address
Phone/mobile number
Any other information you choose to provide via our website, over the phone, or in person

2. Use of SMS Services (10DLC)

We utilize 10DLC (10-Digit Long Code) and mobile SMS services in low volume primarily for general customer service purposes. These messages may include:

Appointment reminders
Order or service updates
Responses to your inquiries
General customer service communication

By voluntarily providing your phone number and consent, you agree to receive text messages. Opt-in occurs when:

You first send us a message
You verbally consent over the phone or in person

You may opt out at any time by replying “STOP” to any message you receive from us. Standard message and data rates may apply.

3. Sharing of Information

We do not share, sell, rent, or disclose your phone/mobile number to any third parties or affiliates for marketing or promotional purposes. Your personal information, including your mobile number, is treated as confidential and used solely to provide and improve our services.

4. Data Security

We implement reasonable physical, administrative, and technical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

5. Your Choices

You may opt out of SMS communications at any time by replying “STOP.”
You may also contact us directly to update your information or preferences.

6. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, you may contact us at:

Tech Support One LLC
Suite 200A
116 Lake Street
Ephrata, PA 17522
[email protected]
800-835-9502